Frequently Asked Questions

60 Don Knotts Boulevard, Morgantown, WV 26508   ·   Sales: (304) 773-3351   ·   Service: (304) 773-3317

Welcome, and thank you for considering Moses Toyota of Morgantown. From choosing the right new Toyota or pre-owned model, to working out financing, valuing your trade, or keeping your current vehicle in top shape, the answers below are here to guide you — so you'll know just what to expect before you visit.

01  MEET THE DEALERSHIP

Q  Is it worth the drive from Fairmont, Grafton, Brookhaven, or Washington, PA?

We're located at 60 Don Knotts Boulevard, just off I-79 on the south side of Morgantown, which puts us within an easy trip for most of north-central West Virginia and the nearby corners of Pennsylvania and Maryland. Our customers regularly make the drive from:

• Brookhaven / Harmony Grove, WV — just minutes away on Morgantown's south side

• Fairmont, WV — about 20 miles south, roughly 25 minutes via I-79

• Grafton, WV — about 30 miles south, roughly 40 minutes

• Washington, PA — about 35 miles north, roughly 40 minutes via I-79

Q  What sets you apart from other dealerships?

Instead of negotiating to guard our own margin first, we build each deal around your individual credit and situation, aiming to earn repeat business rather than a single transaction. A few things stand out:

• Some of the strongest leasing terms in the Tri-State area

• A large, constantly rotating lineup of new and pre-owned Toyotas

• Genuine Toyota parts installed by factory-trained, certified technicians

• We're part of the family-run Moses Auto Group — in business since 1947 — alongside sister stores in St. Albans, Charleston, and Huntington

• Community support, including the Hospice Care Organization of West Virginia and Marshall University's Erickson Alumni Center

Q  What are your customers saying online?

Feedback skews positive. On DealerRater we carry 77 reviews, with recurring praise for an unhurried, no-pressure sales floor, quick and straightforward purchases, and thorough hand-off walkthroughs from a delivery specialist before you drive away; our showroom is frequently described as clean and comfortable. Across CARFAX's verified sales and service reviews, we average 4.7 out of 5 over nearly 300 reviews. We also hold a 4.5-star Google rating from over 919 reviews.

02  PLANNING YOUR VISIT

Q  Where are you located?

You'll find us at 60 Don Knotts Boulevard, Morgantown, WV 26508 — just off I-79 on the south side of Morgantown, minutes from the Morgantown Mall area.

Q  When are you open?

Our sales team is open Monday through Friday 9:00 AM to 8:00 PM and Saturday 9:00 AM to 6:00 PM. Our service and parts departments run Monday through Friday 7:30 AM to 5:30 PM and Saturday 9:00 AM to 5:00 PM. We're closed Sunday.

One thing worth knowing: we offer full service work on Saturdays — our Saturday service window runs a complete 9:00 AM to 5:00 PM, not just a limited quick-lube slot.

03  BUYING & FINANCING

Q  How do I set up a test drive?

Call our sales team at (304) 773-3351, tap “Schedule Test Drive” on any vehicle page at mosestoyotaofmorgantown.com, or start the whole process online through Toyota SmartPath — and we'll have the vehicle pulled up and ready when you arrive. Test drives run during our sales hours (until 8:00 PM on weekdays, 6:00 PM Saturday). Just bring a valid driver's license.

Q  What's the documentation fee?

Our documentation fee is $575, and it's already built into our advertised prices. Those advertised prices don't include state tax, title, or license fees. Just ask us for a written out-the-door figure before you sign.

Q  Can I lease as well as finance?

Yes — both. We lease and finance new Toyotas through Toyota Financial Services and a network of regional and national lenders, and we finance used vehicles too.

Q  Will you buy my car even if I'm not buying one from you?

Yes. Through our We Buy Cars program and the Kelley Blue Book Instant Cash Offer tool, we buy vehicles outright for cash — any make, not just Toyotas — with no obligation to purchase or lease anything in return. Bring your vehicle to 60 Don Knotts Boulevard during our sales hours for a free appraisal, or generate a Kelley Blue Book Instant Cash Offer online first and bring the offer number with you.

?  Schedule a test drive or apply for financing:  (304) 773-3351

04  SELLING OR TRADING YOUR VEHICLE

Q  Can I still sell if I owe money on the car?

Yes. If there's a balance remaining, we contact your lender for the exact payoff amount and settle the loan directly as part of the deal.

• Positive equity — we pay the surplus to you, or apply it toward your next vehicle.

• Negative equity — cover the shortfall yourself, or roll it into financing on the next vehicle.

Q  What should I bring to sell or trade?

Bring the title (or your lender's name and account number if the car is financed), a valid photo ID for everyone named on the title, the current registration, and every key, remote, and fob.

• Title — the original, signed by all owners. If a lender holds it, bring the lender name, account number, and payoff amount instead.

• Photo ID — a valid license or state ID for each person on the title.

• Current registration for the vehicle.

• All keys, remotes, and fobs — a missing second key lowers the offer.

• Payoff details, if there's a loan or lease.

• Service records — optional, but documented maintenance supports a stronger appraisal.

Q  Do I need an appointment, and how long does an appraisal take?

Walk-ins are welcome during our sales hours and no appointment is required, but a quick call ahead to (304) 773-3351 means one of our managers is ready when you pull in. Most appraisals take only a few minutes.

Q  How do you arrive at my car's value?

Your offer reflects the vehicle's year, trim, mileage, mechanical and cosmetic condition, service and accident history, and what that same vehicle is bringing right now at wholesale auction and retail across the region.

?  Get your trade number:  (304) 773-3351

05  CERTIFIED & PRE-OWNED VEHICLES

Q  Do you stock Toyota Certified Pre-Owned vehicles?

Yes — we carry Toyota Certified Used Vehicles: factory-backed used Toyotas that clear a Toyota-mandated inspection and carry manufacturer warranty coverage beyond the original new-car warranty.

Q  What actually comes with a Toyota Certified Used Vehicle?

Every one clears a 160-point Quality Assurance Inspection and includes the coverage below, plus a complimentary CARFAX vehicle history report.

To qualify for certification, a vehicle must be no more than six model years old and have under 85,000 miles.

Q  Do you have anything under $15,000?

Yes. We keep a running “Vehicles Under 15k” filter on our used inventory, so you can see our current budget-friendly options at a glance.

Q  What's the price spread on used vehicles?

Our used stock runs the full range — from affordable trade-ins through late-model trucks and Certified Pre-Owned SUVs. Our “Vehicles Under 15k” filter shows the value end of that spread.

06  SERVICE, MAINTENANCE & PARTS

Q  How do I book a service appointment?

Call our service department at (304) 773-3317 during service hours, or book online at mosestoyotaofmorgantown.com using our Schedule Service form.

Q  Can I get routine maintenance while I wait, and is Saturday service really available?

Yes to both. Our service team handles routine items — oil and filter changes, tire rotations, and multi-point and fluid checks — and, unlike many dealers, we keep full Saturday service hours (9:00 AM to 5:00 PM) rather than a limited express window. For a firm wait-time estimate or to reserve a while-you-wait slot, call our service department at (304) 773-3317.

Q  What work does your service department handle?

We handle oil changes, tire rotation and replacement, brake service and repair, battery testing and replacement, and all Toyota Factory Scheduled Maintenance — using Genuine Toyota parts and our Toyota-trained technicians. We repair safety recalls at no charge, regardless of a vehicle's age or mileage.

Q  Do you perform West Virginia state inspections?

Yes — we perform West Virginia state safety inspections. We don't have a standing inspection coupon posted right now, so call our service department at (304) 773-3317 for the current inspection charge and to check wait times.

Q  Are there any current service coupons?

Yes. Our service specials page currently features a Pothole Special — a four-wheel alignment for $79.95, good through 8/31/2026. We refresh our coupons on their own schedule, so check our Service Specials & Coupons page for the latest before each visit.

Q  What is ToyotaCare, and does a new Toyota include it?

ToyotaCare is Toyota's no-cost maintenance plan that comes with every new Toyota you buy from us. It covers normal factory-scheduled maintenance for 1 year or 10,000 miles, whichever comes first, and 24-hour roadside assistance for 2 years with unlimited mileage. A few models carry longer terms.

?  Schedule service:  (304) 773-3317

07  POPULAR MODEL QUESTIONS

Q  What's the difference between the Highlander and the Grand Highlander?

Both are three-row Toyota SUVs that seat seven or eight, and both offer hybrid power — the difference is size. The Grand Highlander is about 6.5 inches longer overall, and nearly all of that goes into a roomier third row and more cargo space behind it. It's also the only one of the two offered with the range-topping i-FORCE MAX hybrid.

Short version: choose the Highlander for an easier-to-park daily three-row, or the Grand Highlander if the third row and cargo area get used often.

Q  How much can a Toyota Tundra tow?

A properly equipped 2026 Tundra tows up to 12,000 pounds. That maximum comes from the gas i-FORCE V6 in the SR5 configuration; the i-FORCE MAX hybrid tops out slightly lower but delivers more instant torque. Across the lineup, towing ranges from 8,300 up to 12,000 pounds.

Q  What kind of fuel economy does the Corolla Hybrid get?

The 2026 Corolla Hybrid is rated up to 50 MPG combined by the EPA — 53 city and 46 highway on the front-wheel-drive LE and XLE. Adding all-wheel drive trims those numbers slightly.

The 50 MPG figure applies to the front-wheel-drive LE and XLE; all-wheel-drive versions rate a little lower.

08  REBATES & SPECIAL PROGRAMS

Q  Is there a military rebate for service members?

Yes — we offer a $500 military rebate on eligible new Toyota purchases and leases for active-duty U.S. military (including National Guard and Reserve), inactive Ready Reserve, retirees, honorably discharged veterans within two years of discharge, and eligible household and Gold Star family members. We'll need verifiable proof of service, and the rebate is applied as a down payment or lease cost reduction with credit approval.

Q  Is there a college graduate rebate?

Yes — we offer a $500 college graduate rebate on eligible new Toyota purchases and leases for qualifying recent graduates. Toyota eligibility typically covers those currently in a graduate degree program or graduated within the past two years, with proof of present or upcoming employment. It can't be combined with our Military Rebate, and it doesn't apply to Toyota Certified Used Vehicles.

Q  Are there loyalty discounts for returning customers?

Toyota doesn't run a national loyalty cash rebate. What you do get as a returning customer is Toyota Financial Services Encore, which waives the lease disposition fee at the end of your lease when you get into another Toyota.

Q  Where can I see current rebates and specials?

We publish our current new-vehicle specials, Toyota factory incentives, and service coupons on the specials pages at mosestoyotaofmorgantown.com, and our sales team can confirm what applies to a specific vehicle by phone.

?  Ask about current specials:  (304) 773-3351